Guitar Guys Experience
Instrument Inspection and Professional Setup
Every instrument bought from Guitar Guys is inspected and setup by one of our professional guitar techs upon arrival and before shipment, ensuring that the following meet all manufacturer and Guitar Guys L.L.C standards:
- Factory Spec’d Action
- Neck Relief
- Pickup Height
- Hardware and Electronic Functions
- Tightened Hardware and Jack
- Tune To Pitch
- No finish flaws or aesthetic blemishes
- Polished Finish
- Fresh Strings
Fast and Free Shipping
All orders from Guitar Guys L.L.C, new and used, include free shipping. Professionally packed in heavy duty, customized Guitar Guys boxes. Every instrument is carefully packed with a packing slip and all included accessories, along with custom Guitar Guys guitar picks. Once packed, each box is sealed with a series of high quality carton closing staples and shipping grade packing tape.
Monday through Friday, all orders cleared for shipment before 2pm eastern standard time, are shipped same day. Orders cleared for shipment after 2pm eastern standard time or on a weekend day, will be shipped the next available business day. Once an order is shipped, customers will receive an email with tracking information for updates on when the order will arrive.
Click HERE to view our return policy.
Responsive Customer Service
Guitar Guys L.L.C is staffed with not only a knowledgeable team, but every Guitar Guys employee is also a musician who will be equally enthused about your gear and playing experience as you are. 7-Days a week you can call in and discuss new items or ask questions about your current setup. Guitar Guys offers advise based on experience in areas including; finding the right gear for your project, instrument maintenance and setup, troubleshooting, repairs and more. After business hours, customers can still email Guitar Guys with product question and other general inquiries that will be responded to by one of our team members the next business day.
“The Guitar Guys are true guitar experts and a great store with everything a guitar player wants or needs. I personally drive three hours to the store for purchases and repairs. The Guitar Guys have rescued my treasured vintage guitars that needed new frets and plek services. I have the highest regard for their services and I am very confident in their expertise. Brandon runs an excellent shop with truly excellent service. If your guitars need any repairs, bring them Guitar Guys, doctor’s orders.” -Mike R.
“These guys are awesome, always contacted me with information and suggestions. They kept me informed about what was going on and in the end did a great job on my guitar. I will be using them again for my repair needs. Thanks again for your great service.” -Greg G.
“The most helpful staff you could ask for! Don’t hesitate to ask a question, they’re happy to help!” -Matthew M.
“I will drive from the west side of Columbus to Guitar Guys. Their staff are easygoing, helpful, and knowledgeable. They keep my guitars gig ready with fast reasonable repair and setup costs. Great guitar selection but also great amp, pa, drums and other equipment selection too. I’ve also taken lessons from two of their knowledgable instructors and couldn’t be happier. These are THEE guitar guys in central Ohio.” -Marcus B.
Factory Warranty With All New Guitars
At Guitar Guys L.L.C, all new instruments or products include a factory warranty. Each item’s warranty is specified by the manufacturer and can be found on the manufacturer’s website.