Instrument Inspection and Professional Setup
Every instrument bought from Guitar Guys is inspected and setup by one of our professional guitar techs upon arrival and before shipment, ensuring that the following meet all manufacturer and Guitar Guys L.L.C standards:
- Factory Spec’d Action
- Neck Relief
- Pickup Height
- Hardware and Electronic Functions
- Tightened Hardware and Jack
- Tune To Pitch
- No finish flaws or aesthetic blemishes
- Polished Finish
- Fresh Strings
Fast and Free Shipping
All orders from Guitar Guys L.L.C, new and used, include free shipping. Professionally packed in heavy duty, customized Guitar Guys boxes. Every instrument is carefully packed with a packing slip and all included accessories, along with custom Guitar Guys guitar picks. Once packed, each box is sealed with a series of high quality carton closing staples and shipping grade packing tape.
Monday through Friday, all orders cleared for shipment before 2pm eastern standard time, are shipped same day. Orders cleared for shipment after 2pm eastern standard time or on a weekend day, will be shipped the next available business day. Once an order is shipped, customers will receive an email with tracking information for updates on when the order will arrive.
Responsive Customer Service
Guitar Guys L.L.C is staffed with not only a knowledgeable team, but every Guitar Guys employee is also a musician who will be equally enthused about your gear and playing experience as you are. 7-Days a week you can call in and discuss new items or ask questions about your current setup. Guitar Guys offers advise based on experience in areas including; finding the right gear for your project, instrument maintenance and setup, troubleshooting, repairs and more. After business hours, customers can still email Guitar Guys with product question and other general inquiries that will be responded to by one of our team members the next business day.
Factory Warranty with All New Instruments
At Guitar Guys L.L.C, all new instruments or products include a factory warranty. Each item’s warranty is specified by the manufacturer and can be found on the manufacturer’s website.